CIA POLICIES & PROCEDURES
STUDENT
CANCELLATIONS/
SUBSTITUTIONS
If you need to cancel, consider these options. You may reschedule to a different course listed on this website (that isnít already full) by emailing our support team at questions@txcia.com no later than 5 days before the course begins. Substituting another student in your place is accepted for the same date and time, however you must email by our support team at questions@txcia.com no later than 48 hours before the course begins - this email must include the all the replacement studentís information (the same info that you supplied when you registered on our website. You may cancel your enrollment and request a full refund up to twenty days before the course begins. A 50% refund will be provided for cancellations received by us 10 days prior to the seminar date. No refund will be provided if the cancellation is received within 5 days of the seminar date. Due to the fact that we limit class size and once a course is full, we stop taking further students into that course; all no-shows forfeit any refund or credit.

If a refund is approved, all course materials must be returned in resalable condition before the refund will be mailed. A 15% administrative fee will be charged for all such cancellation requests (minimum $50) not initiated by us.

 
REFUNDS/Guarantee Our course guarantee is simple: if you believe that your time and money was not well spent at our course, you will get a full refund. You may request the refund anytime before you have received the course completion certificate. Once you have received the certificate, you may not request a refund. Please allow 2-3 weeks for processing a refund.
CLASS
CANCELLATIONS/
RESCHEDULES
Occasionally, events happen beyond our control. CIA Training Academy reserves the right to cancel any course in these events. Enrolled students will be promptly notified and given the choice to reschedule to an equivalent course within a 12-month period or will receive a full refund. Some of the reasons for the cancelation of a course would include lack of participation, (threatening) inclement weather, trainer availability, etcÖ
LOST
CERTIFICATES
A $25 processing fee is applied for each duplicate certificate.
RECORDINGS No audio or video recordings are allowed during instruction unless prior written approval is obtained from the corporate office.
PRIVACY POLICY At CIA Training Academy, we recognize that the studentís privacy is important. This document outlines the types of personal information we receive and collect when you register with CIA, as well as some of the steps we take to safeguard information. We may use your personal information to provide the services you've requested and to confirm your enrollment, tuition paid and course details by email. Occasionally, we may email our students about special courses and other issues that are in addition to the standard available courses that we believe would be quite helpful to our students as they begin the career as a claims adjuster. If you choose to opt out of these emails, we take every effort to make the requested changes right away. CIA wants to assure its students that their personal information is never passed on to any at anytime. We hope this will help you make an informed decision about sharing personal information with us.


 

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